I'm Philip Jean-Pierre — a senior UX designer and strategist with 20+ years shaping digital experiences across federal government and financial services. I make complex systems feel human, accessible, and trustworthy.
Research-grounded design for regulated environments, legacy systems, and underserved populations.
Usability studies, comparative analyses, card sorts, personas, and research plans — grounded in qualitative and quantitative methods across diverse audiences and federal compliance frameworks.
Mobile-first strategy, phased roadmaps, API architecture recommendations, and infrastructure planning that connects technical decisions to user outcomes at scale.
Enterprise component libraries, USWDS-aligned pattern standards, and accessibility-first design tokens — built for consistency, scalability, and cross-team adoption.
Research-driven advocacy for underserved, smartphone-dependent populations — mapping broadband gaps, authentication barriers, and cognitive load to inclusive design recommendations.
Case studies and research artifacts from federal digital transformation and enterprise product design.
End-to-end UX research and design for SSA's first native mobile application — from discovery research through high-fidelity prototyping, serving millions of wage reporters with accessibility-first mobile experiences.
Systems-level UX thinking applied to platform architecture, API design, accessibility frameworks, and deployment models — shaping how SSA delivers mobile services to 70+ million people.
End-to-end UX design of a unified B2B marketing intelligence platform — covering journey maps, wireframe-to-production evolution, data visualization strategy, and inline AI Copilot integration.
Strategic memorandum outlining SSA's plan for a native mobile presence — covering human-centered design methodology, research matrix, and a phased product strategy aligned with SSA Vision 2025.
After more than two decades shaping digital experiences across federal government and financial services, I'm entering a new chapter — exploring the intersection of AI-augmented workflows, design systems thinking, and bold, research-led product design that moves organizations forward.
From modernizing how millions of Americans interact with Social Security to building consumer-facing credit card experiences at Capital One, my work has always been about making complex systems feel human.
Learn MoreSSA, VA, Section 508 & WCAG compliance
Capital One, EY, enterprise platforms
AI workflows, data visualization, design systems