Research · Decisions · Outcomes
How I approach real problems: the research conducted, decisions made, tradeoffs navigated, and outcomes delivered. Federal modernization, financial services, enterprise analytics, and AI-assisted product design.
The original case study content and destination links remain intact. The redesign mainly improves hierarchy, readability, and consistency with the rest of the portfolio.
Designing a secured credit card onboarding flow for people who have every reason to distrust financial systems. This case study shows how trust is engineered — answering three different users' unspoken questions before they become reasons to quit.
View Case StudyThe Export Ecosystem engagement transformed a broken 8-click crypto export flow into an institutional-grade, compliance-ready framework — cutting average time-to-export by ~40%, boosting first-try success to 85%, and turning a critical Series-A risk into a proof of product maturity.
View Case StudyReframes UX as architecture — surfacing four hard constraints responsive web could never solve and building the evidence-backed, native-first strategy that delivers a projected 240% ROI, $85M in savings, and accessible mobile services for 70M beneficiaries.
View Case StudyTurned a regulatory risk into a trust feature — designing a Login.gov-based authentication flow that preserves adoption, targets a 40% abandonment reduction, and keeps five-minute wage reporting viable for 70M beneficiaries.
View Case StudyA four-week, end-to-end UX experiment proving AI can radically and ethically accelerate discovery-to-handoff without replacing human judgment — synthesizing data from 12 personas into persona-aware UI modes and a full WCAG 2.2-compliant design system on a startup timeline.
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