Selected Research Artifacts
A comprehensive memorandum outlining the Social Security Administration's plan to establish a native mobile presence. Covers human-centered design methodology, quantitative and qualitative research approaches, a UX research methods matrix, and a phased product strategy aligned with SSA Vision 2025 and Executive Order 14058 — with the goal of narrowing the digital divide among historically underserved, smartphone-dependent populations.
An Aurelius-aligned user research plan for the discovery, validation, and design of an AI model interaction interface within the VA. Addresses trust, explainability, accessibility, and compliance with USWDS standards — incorporating advanced methods such as Wizard-of-Oz AI testing, failure mode scenario testing, and expectation mapping to ensure cognitive and emotional safety for end users working with agentic AI systems.
A structured UX comparative analysis of Amazon and MyChart mobile applications, evaluated through Nielsen Norman Group heuristics, WCAG 2.2, and emerging design paradigms including AI-assisted navigation and adaptive personalization. Findings directly inform SSA's mobile strategy across information architecture, interaction design, authentication, accessibility, and cross-platform continuity — with strategic recommendations for a task-state-adaptive, inclusive mobile MVP.
A research update synthesizing federal data from the FCC, NTIA, GAO, NIH, and Pew Research Center to map the broadband and mobile access landscape for underserved populations. Documents smartphone-dependency patterns, authentication barriers, cognitive load challenges, and connectivity constraints — delivering an evidence-based UX recommendations roadmap for SSA's inclusive digital transformation from 2023 through 2026.
A board-level presentation documenting the end-to-end UX design of a unified B2B marketing intelligence platform for EY. Covers the five-phase design process from stakeholder discovery through high-fidelity UI, including journey experience maps, wireframe-to-production evolution, and a data visualization strategy where every chart is mapped to a documented user information need. Key design decisions — progressive disclosure architecture, inline AI Copilot integration, and a context-specific mobile-first responsive strategy — were validated through usability testing and bi-weekly cross-functional critiques across nine specialized disciplines.
A strategic intelligence report benchmarking Amazon and MyChart mobile applications across five capability dimensions — content discovery, interaction design, security and authentication, accessibility, and cross-platform continuity — to inform SSA's mobile roadmap. Evaluated against the Nielsen Norman Group heuristics, WCAG 2.2, and NIST SP 800-63B standards within a 2025 UX trends framework spanning AI-augmented search, adaptive dashboards, and frictionless biometric authentication. Delivers five prioritized strategic recommendations with impact and effort ratings for SSA executive leadership.
A practical guide for product teams, engineers, and designers on resolving the inherent tension between UX research timelines and Agile sprint cadences. Introduces a dual-track Agile model where discovery and delivery run in parallel — one sprint ahead — ensuring engineers never wait on design and designers never guess what to explore. Covers UX roles within every sprint ceremony, five tactics for protecting and justifying research time to leadership, and a three-horizon measurement framework spanning in-sprint experience quality, post-release product outcomes, and ongoing team health metrics.